> For the complete documentation index, see [llms.txt](https://planck-ai.gitbook.io/planck-ai-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://planck-ai.gitbook.io/planck-ai-docs/documentation/reference/integration-troubleshooting.md).

# Integration Troubleshooting

Use this page to troubleshoot common issues with Planck AI integrations and API usage.

### Microsoft 365 and SharePoint issues

For Microsoft 365, OneDrive, and SharePoint setup issues, see:

* **Microsoft 365, OneDrive, and SharePoint**

That guide includes fixes for:

* SharePoint sites not appearing
* Microsoft permission errors
* Invalid redirect URIs
* Expired client secrets
* Token refresh issues
* Synced documents not appearing
* Users not seeing cloud-synced documents

### API issues

For API errors, see:

* **Authentication**
* **Error Handling**

Common API issues include:

* Missing or invalid API keys
* Permission errors
* Incorrect workspace, document, or conversation IDs
* Rate limits
* Server errors

### Document access issues

If a user cannot see a document, check:

* The document is linked to the correct workspace
* The document has finished processing
* The user has access to the workspace
* For cloud-synced files, the user has access in the original source system
* For Microsoft 365 files, the user has linked their Microsoft account

### Database access issues

If a user cannot query a database, check:

* The database integration is configured
* The integration is linked to the correct workspace
* The user has access to the workspace
* The required tables, views, or fields are available
* Workspace context contains the correct business definitions

### When to contact support

Contact Planck AI support if:

* A sync repeatedly fails
* A document remains stuck in processing
* A valid API key receives unexpected permission errors
* A database integration is connected but unavailable
* The same request repeatedly returns a server error

When contacting support, include:

* Workspace name
* User email
* Integration type
* Time of the issue
* Error message or screenshot
* API endpoint and timestamp, if applicable


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